Welcome to hbajj's Privacy Policy. This policy explains what information we collect about you while you use the hbajj platform, why we collect it, and how we use and protect it.
By using hbajj's website, mobile app, or any of our services, you are considered to have agreed to this Privacy Policy. Please read it carefully before accessing the site.
Please note: This Privacy Policy is hbajj's Terms & Conditionsshould be read together with. Both documents jointly define your rights and responsibilities as a user.
This policy applies to all registered users, visitors, and anyone using any of hbajj's services. We are committed to protecting your privacy with full transparency at all times.
Hbajj collects two types of information — what you voluntarily provide and what is collected automatically.
| Data Type | What's Included | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Communication & Security |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Usage Data | Game history, session duration, betting patterns | Service Improvement & Responsible Gaming |
| Technical Information | IP address, device type, browser | Security & Fraud Prevention |
We only collect data that is strictly necessary. No unnecessary information is gathered, and nothing is used without your consent.
Hbajj collects information in three primary ways:
- Directly Provided: Information you provide directly during registration, KYC verification, payment forms, or when contacting support.
- Automatically Collected: Through cookies, log files, and analytics tools while you use the platform.
- Third Party: Necessary verification data from payment gateways or fraud prevention services.
Information received from third parties is used solely for security and KYC verification purposes and is handled under strict confidentiality agreements.
We never store your password, bank PIN, or full card number. Payment details are handled exclusively through encrypted payment processors.
Hbajj uses your information for the following purposes:
- Account Management: To ensure secure registration, login, and account protection.
- Payment Processing: To process deposits and withdrawals securely.
- Customer Support: To properly address your complaints or inquiries.
- Service Improvement: To analyze usage patterns and improve your experience on the platform.
- Fraud Prevention: To detect suspicious activity and keep the platform secure.
- Responsible Gaming: To identify signs of problem gambling and provide timely support.
- Legal Obligation: To meet regulatory authority requirements.
- Promotional communications: To send you offers and updates, with your consent.
Your information will not be used for any purpose beyond those stated above. You will be informed before your data is used for any new purpose.
Hbajj does not sell or transfer your personal information to third parties. However, certain data may be shared in the following limited circumstances:
- Payment Partners: Solely to process transactions with payment service providers such as Mobile Pay, Nagad, and Rocket.
- Technology Service Providers: For server, cloud, and security services — under strict confidentiality agreements.
- Law Enforcement: When required by a court order or other legal obligation.
- Fraud Prevention: Limited data for investigating fraudulent activity.
Rest Assured: All service providers who receive your data are contractually bound to comply with hbajj's privacy standards and may not use your information for their own purposes.
Hbajj uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.
Cookies we use:
- Essential Cookies: Required for login sessions and site security — disabling these may cause the site to function incorrectly.
- Functional Cookies: To remember your preferences — such as language selection.
- Analytics Cookies: To analyze site usage patterns — fully anonymized.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.
Hbajj does not retain your data longer than necessary. Retention periods vary depending on the type of data:
- Account Information: 5 years after account closure (due to legal obligations).
- Transaction Records: 7 years (as required by financial regulatory law).
- Gaming History: 3 years after account closure.
- Support Conversations: 2 years.
- Cookie & Session Data: 30 days to 1 year (depending on type).
Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to any individual.
As an hbajj user, you have several important rights regarding your privacy:
Right to access your data
You may request to know what personal information we hold about you.
Right to Rectification
You can correct any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
You may request that we restrict the use of your data for specific purposes.
Right to Data Portability
Export your data in a structured format.
Right to Opt Out of Marketing
You can opt out of promotional messages at any time.
To exercise any of these rights, email us at support@hbajj.click. We will do our best to respond within 30 business days.
Hbajj follows the highest industry standards to keep your information secure. Our security measures include:
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Firewall Protection: Our advanced firewall system protects against cyber attacks.
- Two-Factor Verification: An additional layer of security for account login.
- Regular Security Audits: Regular audits by third parties.
- Restricted Access: Only authorized personnel have access to your information.
- Data backup: Regular encrypted backups are maintained.
No system on the internet is 100% secure. However, hbajj is committed to maintaining the highest level of security at all times. If you suspect a security issue, please contact us immediately.
Hbajj is strictly for users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.
If we become aware that a minor has created an account, it will be closed immediately and all associated data will be deleted.
If you believe a minor is using our platform, please notify us at support@hbajj.click.
Hbajj may update this Privacy Policy as needed. For significant changes:
- A notice will be sent to your registered email address.
- A notice will be posted on the platform.
- The last updated date on this page will be revised accordingly.
Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. We recommend checking this page regularly.
For any privacy-related questions, requests, or complaints, feel free to reach out to us. hbajj's dedicated privacy team will handle your matter with the utmost care.
- Email: support@hbajj.click
- Live Chat: Available 24/7 — typically responds within 3 minutes
- Response Time: Email inquiries are typically responded to within 48 hours.
When submitting a privacy request, please contact us from the email address or mobile number registered to your account so we can verify your identity.
We always treat your privacy as our top priority and are committed to handling every request with honesty and efficiency.